Technical Support Engineer IT systems and training concepts (f/m/d)

Job description

Are you interested in shaping the future of mobility? Then come join us! At ioki we work towards mobility concepts that serve as a supplement to public transport, such as mobility analytics, autonomous driving and especially, demand responsive transportation services. We combine innovative and existing concepts to connect people and restore lost living space. With decades of experience provided by our parent company Deutsche Bahn and openness of an agile start-up, we are unique as ioki. Fascinated by the developments in the mobility industry? Then we should definitely meet! For our office in Frankfurt am Main we are looking for you as soon as possible as a Product Engineer (f/m/d).

These will be your tasks:

  • You will learn everything about the ioki product, assist internal and external stakeholders to use the many features of the software properly und overcome problems and you distribute your knowledge personally in 1:1s as well as in written form or in courses
  • You carefully curate technical documentations and course materials
  • You are an interface for our internal support (e.g. our product managers, sales). This means: You act from within a technical team and you represent our own product to internal stakeholders, who get educated and trained by you
  • You are the contact person for 3rd level support, you analyze bugs and support requests and transfer them to the correct stakeholders
  • You help external developers with the integration of our interface (REST JSON API)
  • You set up new products of our business partners, check requirements from a technical point of view to guarantee an optimal service
  • You use the tools of development teams to organize tasks and contents
  • You have an eye for detail and pay attention to technical and formal correctness
  • You create, monitor and test the business partner accounts

Job requirements

That's what you bring with you:

  • You have a technical or scientific background and ideally first experience in requirements engineering
  • You are enthusiastic about new mobility services and want to help shape the success of ioki
  • You have professional experience in project management and / or requirements engineering
  • You are an active co-designer with organizational talent and enjoy growing in a team
  • Ideally, you have experience with agile working methods
  • You have an independent, goal- and result-oriented way of working as well as willingness to take on responsibility with high demands on the quality of your own work
  • You are not afraid of rethinking things from scratch and moving them forward on your own
  • You are communicative, like to take the initiative, take responsibility for your work and enjoy sharing your knowledge with others
  • You are interested in the mobility of the future and on-demand mobility, ride sharing and autonomous driving are not foreign words to you
  • You think creatively and holistically and an eye for detail is what sets you apar
  • You have very good written and spoken English, because English is the company language in our international team
  • It is an advantage to have worked with git and gitHub and to know the typical development tools of the industry (ticket, backlog and process tools)
  • You have a basic knowledge of programming
  • Knowledge in SQL and the basic understanding of ERMs / logical data base are helpful

How our team works: 

  • Our team works agile and together with our own agile coaches we are constantly optimizing our processes
  • Flat hierarchies characterize the work at ioki
  • The individual teams organize themselves flexibly and independently through fixed routines such as daily and weekly
  • We work in an atmosphere where we can experiment, fail and learn
  • We support each other in our joint work, but also in individual development
  • We use many processes and process-supporting tools that come from agile software development (Git / GitHub / GitLab, Issue Tracker, Dailies, Retros, Backlogs) even in the teams that are not actively writing code.
  • We work collaboratively and transparently to make knowledge explicit, to promote knowledge exchange and to remove knowledge gaps

This is what you can expect from us:

  • A healthy work-life balance, diversity, a hands-on-mentality and agile work are not only a major part of our culture recorded in writing, but we also gladly live by.
  • In addition to fair payment, we offer many social and fringe benefits: a job ticket, driving concessions in local and long-distance transport, company pension, company bike, sports, affordable holiday- and leisure activity offers and much more.
  • We invest in your personal development: Therefore, we provide a yearly training budget for you and an experienced Agile Coach.
  • With flexible working hours, home office days and choice of your software and hardware accordingly to the ioki standard, you are free to fully customize your working space.
  • Our modern office is located in the heart of Frankfurt and therefore easily accessible.
  • Working with us means meeting an absolutely dedicated and interdisciplinary team.
  • Of course, coffee, tea, fresh fruits and even a candy bar are free for all of our employees to enjoy.

Find out more about the ioki Devs and an overview of our Tech Stack in this podcast (German only).