Solutions Engineer (f/m/d)

Job description

Do you want to shape the future of mobility? From day one, you'll be at the heart of pioneering mobility innovations that work towards a sustainable transport revolution - from the perfect routing algorithm for autonomous shuttles to data-driven mobility analytics. At ioki, you'll get the space and confidence to get involved and take responsibility right away - all for one reason: to connect people and shape the future of public transport. For the future of mobility, we build agile teams of leaders in their respective fields. Become part of ioki and work with the best talent and leaders in the industry, learn from them and develop yourself.

For our office in Frankfurt am Main we are looking for you as soon as possible as a Solutions Engineer (m/f/d).

Mobile working is very important at ioki. With us, you have the opportunity to do most of your work remotely. Thanks to numerous digital tools and state-of-the-art IT equipment, you can work from anywhere in Germany.


  • You are an expert in ioki’s software, assist internal and external stakeholders to effectively use its numerous features, and solve issues. You share your knowledge through written communication and in-person sessions.
  • With a focus on technical excellence, you configure new products for our business partners, ensuring optimal service by evaluating technical and functional requirements.
  • You assist external developers with the integration of our interface (REST JSON API).
  • You write technical documentation and contribute to internal knowledgebases as a resource for other teams, customers, and partners.
  • You liaise between technical teams, such as development and product management, and act as a resource for sales, our front-line customer support team, and other functional departments within ioki.
  • You represent our products to internal stakeholders, educating and consulting them.
  • Within a team, you act as a contact for 3rd level support and analyse bugs and support requests, solving them or directing them to the appropriate stakeholders with the aim of improving product quality.
  • You utilize development tools to organize tasks and content.
  • You create, monitor, and test business partner accounts.

Job requirements


  • You have a technical or scientific background and, ideally, experience in requirements engineering.
  • You are enthusiastic about new mobility services and want to help shape the success of ioki.
  • You have professional experience in project management and / or requirements engineering.
  • You are an active co-designer with organizational talent and enjoy growing in a team.
  • Ideally, you have experience with agile working methods.
  • You have an independent, goal and result-oriented way of working as well as willingness to take on responsibility with high demands on the quality of your own work.
  • You are not afraid of rethinking things from scratch and moving them forward on your own.
  • You are communicative, like to take the initiative, take responsibility for your work, and enjoy sharing your knowledge with others.
  • You think creatively and holistically and an eye for detail is what sets you apart.
  • You have conversational and business fluency in both English and German.
  • You have a basic knowledge of programming.
  • It is an advantage to have worked with git and GitHub and to know the typical development tools of the industry (ticket, backlog, and process tools).
  • Knowledge in SQL and the basic understanding of ERMs / logical databases are helpful.
  • You are detail-oriented and pay attention to technical and formal correctness.
  • You are comfortable working in a fast-paced and dynamic environment.

This is how our team works

  • Our team works agile and together with our own agile coaches we are constantly optimizing our processes.
  • Flat hierarchies characterize the work at ioki.
  • The individual teams organize themselves flexibly and independently through fixed routines such as daily and weekly.
  • We work in an atmosphere where we can experiment, fail, and learn.
  • We support each other in our joint work, but also in individual development.
  • We use many processes and process-supporting tools that come from agile software development (Git / GitHub / GitLab, Issue Tracker, Dailies, Retros, Backlogs) even in the teams that are not actively writing code.
  • We work collaboratively and transparently to make knowledge explicit, to promote knowledge exchange and to remove knowledge gaps.

This is what you can expect from us

  • A healthy work-life balance, diversity, a hands-on-mentality, and agile work are not only a major part of our culture recorded in writing, but we also gladly live by.
  • In addition to fair payment, we offer many social and fringe benefits: a job ticket, driving concessions in local and long-distance transport, company pension, company bike, sports, affordable holiday- and leisure activity offers and much more.
  • We invest in your personal development: Therefore, we provide a yearly training budget for you and an experienced Agile Coach.
  • With flexible working hours, home office days and choice of your software and hardware accordingly to the ioki standard, you are free to fully customize your working space.
  • Our modern office is in the heart of Frankfurt and therefore easily accessible.
  • Working with us means meeting a dedicated and interdisciplinary team.
  • Of course, coffee, tea, fresh fruits and even a candy bar are free for all of our employees to enjoy.

Find out more about the ioki Devs and an overview of our Tech Stack in this podcast (German only).